Customer Care
CORE Return Policy
Approval is required before returning books or DVDs. Please do not return any books or DVDs until you have received a Return Authorization number (RA #) from CORE. Return requests may be requested via phone: (888) 249-6155 x102 or or faxed to 888-460-4520; or emailed to .
Before returning products, please keep the following in mind:
- BOOKS OR DVDS DAMAGED IN TRANSIT ARE NOT THE RESPONSIBILITY OF CORE INC. Please make a claim with UPS.
- Returned books and DVDs must be in new and saleable condition. There may be no stamps, marks, stickers, etc., in/on the product.
- There is a 20% restocking fee for each returned book or DVD.
- Books or DVDs returned to CORE without an RA # will not be accepted for return credit and will be returned to the customer upon request, at the customer's expense.
- The customer is responsible for return postage/shipping. Returns must be shipped via UPS or USPS. We suggest using UPS to ship your package. Call 1-800-PICKUPS(742-5877) to find a UPS location near you.
If the above requirements are met, the book(s) or DVD(s) may be shipped back to us for credit.
Return Shipping Instructions
- It is the customer's responsibility to wrap the returned products in a protective manner.
- Shipping costs and tracking are the responsibility of the customer.
- Products must be returned by a traceable method (i.e., UPS, FedEX, DHL, RPS). The customer is responsible for the return shipment until we receive it.
- The RA # must be clearly written on the outside packaging.
- Returned products must be shipped to:
CORE, Inc. - RA # (insert number)
2560 Ninth Street, Suite 220
Berkeley, CA 94710 - We suggest that you wrap the product for return in the same material you received it in. There are two important steps in successful shipment packaging: keep it clean and immobilize it.
Damaged/Defective Products
- Defective/damaged products must be returned within 10 days for credit or replacement.
- In this instance, shipping will be paid by CORE. There will be no restocking fee.
- You must call the office first for instructions on how to return damaged/defective product.
Questions?
Questions? Contact CORE's customer care at 888-249-6155, ext. 102, or e-mail .