Customer Care

CORE Return Policy

Approval is required before returning books or DVDs. Please do not return any books or DVDs until you have received a Return Authorization number (RA #) from CORE. Return requests may be requested via phone at (888) 249-6155 x4202, faxed to 888-460-4520, or e-mailed to orders@corelearn.com.

Before returning products, please keep the following in mind:

• BOOKS OR DVDS DAMAGED IN TRANSIT ARE NOT THE RESPONSIBILITY OF CORE INC. Please make a claim with UPS.
• Returned books and DVDs must be in new and saleable condition. There may be no stamps, marks, stickers, etc., in/on the product.
• There is a 20% restocking fee for each returned book or DVD.
• Books or DVDs returned to CORE without an RA # will not be accepted for return credit and will be returned to the customer upon request, at the customer's expense.
• The customer is responsible for return postage/shipping. Returns must be shipped via UPS or USPS. We suggest using UPS to ship your package. Call 1-800-PICKUPS(742-5877) to find a UPS location near you.

If the above requirements are met, the book(s) or DVD(s) may be shipped back to us for credit.

Return Shipping Instruction

• It is the customer's responsibility to wrap the returned products in a protective manner.
• Shipping costs and tracking are the responsibility of the customer.
• Products must be returned by a traceable method (i.e., UPS, FedEX, DHL, RPS). The customer is responsible for the return shipment until we receive it.
• The RA # must be clearly written on the outside packaging.
• Returned products must be shipped to:

  CORE, Inc. - RA # (insert number)
  2550 Ninth Street, Suite 102
  Berkeley, CA 94710

• We suggest that you wrap the product for return in the same material you received it in. There are two important steps in successful shipment packaging: keep it clean and immobilize it.

Damaged/Defective Products

• Defective/damaged products must be returned within 10 days for credit or replacement.
• In this instance, shipping will be paid by CORE. There will be no restocking fee.
• You must call the office first for instructions on how to return damaged/defective product.

Questions?

Questions? Contact CORE's customer care at 888-249-6155, ext. 4202, or e-mail orders@corelearn.com.

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